Privacy Policy
Effective Date: 10/10/2025
Last Updated: 10/10/2025
Welcome to Natural Healing (“we”, “us”, “our”).
Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website [insert URL], purchase our products, or interact with us online or offline.
We comply with the Data Protection Act, 2019 (Kenya) and related regulations to ensure your information is handled lawfully and transparently.
1. Information We Collect
We may collect and process the following personal data:
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Personal Information – your name, email, phone number, and delivery address.
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Payment Details – payment method, transaction references (processed securely via third-party gateways).
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Account Information – login details if you create an account.
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Order History – records of items purchased and preferences.
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Usage Data – IP address, browser type, device, pages visited, and time spent on our site.
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Marketing Preferences – consent for newsletters, product updates, or promotions.
2. How We Use Your Information
Your information is used to:
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Process and deliver your orders efficiently.
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Communicate with you about your purchases, deliveries, and returns.
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Personalize your shopping experience.
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Improve our website, products, and customer service.
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Send you promotional offers and newsletters (only with your consent).
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Comply with applicable laws and regulations.
3. Legal Basis for Processing
We process your data based on:
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Your consent – for marketing and promotions.
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Contractual necessity – to process and deliver your orders.
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Legal obligations – such as maintaining tax and accounting records.
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Legitimate interests – for customer service, fraud prevention, and site improvement.
4. Data Sharing
We respect your privacy — we do not sell or rent your personal information.
We may share your data with trusted third parties for the following purposes:
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Delivery and logistics partners to deliver your orders.
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Payment processors to handle secure online payments.
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Service providers for website hosting, analytics, and customer support.
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Regulatory authorities when required by law.
All partners comply with Kenya’s Data Protection Act and only use your information as necessary.
5. Data Retention
We retain your data only for as long as necessary to:
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Fulfil your order or account activity,
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Comply with legal or tax obligations,
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Resolve disputes and enforce agreements.
Once your data is no longer needed, it is securely deleted or anonymised.
6. Data Security
We implement appropriate technical and organisational measures to protect your data from loss, misuse, unauthorised access, alteration, or disclosure.
Payments are processed through secure, PCI-DSS compliant payment gateways.
7. Your Rights
Under the Kenya Data Protection Act, 2019, you have the right to:
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Access your personal data we hold.
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Request correction or deletion of your data.
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Withdraw consent for marketing or processing.
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Object to data processing.
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Lodge a complaint with the Office of the Data Protection Commissioner (ODPC).
To exercise any of these rights, contact us at [insert email].
8. Cookies
Our website uses cookies to enhance your experience and analyse traffic.
You can accept or decline cookies through your browser settings.
Some features of our site may not function properly if cookies are disabled.
9. International Transfers
If your data is transferred outside Kenya, we ensure it is protected by adequate safeguards in line with the Data Protection Act and ODPC requirements.
10. Links to Other Websites
Our website may contain links to external sites.
We are not responsible for the content or privacy practices of those sites.
We encourage you to review their privacy policies.
11. Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in the law or business operations.
The latest version will always be available on our website with an updated Effective Date.
12. Contact Us
If you have questions or requests regarding this Privacy Policy, please contact: